While Microsoft Corp.'s (MSFT) Copilot has become the standard-bearer for the first generation of generative-AI software, Salesforce Inc. (CRM) has beaten Microsoft to market on agents. Agentforce 2.0 ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...

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