The majority of eHealth’s customers call during Medicare open enrollment, but after struggling with high call volume, the company turned to voice AI agents for help.

TikTok is already a source of product discovery. Now, it’s adding into the mix a conversational AI agent that can remember ...

CX Dive spoke with the two retailers to understand how their AI assistants are helping shoppers navigate the tricky home ...

CX practitioners can hear from other leaders, analysts and executives and discuss strategies to surmount new and perennial ...

For decades, enterprise knowledge ran on one model: search and find. Content sat in repositories and the burden fell on the ...

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to ...

Grubhub is testing a new tool built to incentivize dine-in occasions with partner restaurants in Chicago and New York City, according to an emailed statement. Consumers who link their card to the tool ...

The Midwestern grocer wanted to help its shoppers solve the eternal question of “what’s for dinner?” But first, it had to ...

The feature lets customers ask for suggestions, place repeat orders, and complete order transactions without opening the app.

Agentic AI promises to move customer experience (CX) beyond faster answers toward systems that act and resolve requests with varying degrees of autonomy. Many organizations are trying to realize that ...