FedEx CX leader explains how QDM, customer focus and digital-first design keep thousands of daily interactions on track.

Greg Jarvis, Head of Customer Success at Connect SA. In the rapidly evolving world of customer experience (CX), organisations are under growing pressure to modernise operations, enhance customer ...

On the first day of school Sept. 2, Menasha-area students and teachers started their year with a new Maplewood Middle School building. While building the new school was on a "tight timeline," it was ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

is a senior editor and founding member of The Verge who covers gadgets, games, and toys. He spent 15 years editing the likes of CNET, Gizmodo, and Engadget. Today, Framework announced the second-gen ...

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For years, Palmetto Bay residents looking for a night out have had to drive to neighborhoods like Coral Gables or Coconut Grove for more exciting dining options. While the area has its share of chains ...

Lead author and PhD student Vassili Matsos looking at the Paul trap quantum computing device in the Quantum Control Laboratory at the University of Sydney. To build a large-scale quantum computer that ...

The Mets boosted their playoff hopes with some encouraging baseball over the weekend. The Amazin’s took two of three from the Seattle Mariners, and now set their sights on the lowly Washington ...