Connected Data, Connected Customers A customer shops online, browses your mobile app, then visits your physical store. Each interaction holds a piece of their story-preferences, behaviors, needs. The ...

From AI engineers and data scientists to cybersecurity analysts and product managers, there are countless opportunities to ...

AI adoption is not a one and done, it’s a journey that enterprises and software vendors alike are on, from assistants to agentic AI.

Q4 2024 - Earnings Conference Call February 20, 2025 8:00 AM ETCompany ParticipantsTravis Hess - CEODaniel Lentz ...

A cutting-edge service center solution that integrates Salesforce's Service Cloud with Amadeus' reservations and guest ...

In today’s fast-paced business landscape, Customer Relationship Management (CRM) software is essential for streamlining ...

IDC Research: Salesforce Connections 2024: Making Every Customer Journey More Personalized and Profitable Through the Einstein 1 Platform June 5, 2024: The Salesforce Connections 2024 event ...

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

Value Alignment: Maximizing retention by aligning with customer values. Customer Journey Mapping: Identifying and addressing friction points to enhance customer experience. Optimizing Onboarding ...

Today’s chief executives are the last generation to manage all-human workforces as companies increasingly adopt artificial intelligence, Salesforce CEO Marc Benioff said Thursday. “From this ...

The rapid acceleration of ecommerce means the traditional customer journey is no longer linear. There are several ...