Whether using chatbots, live agents, or knowledge bases, businesses can solve customer concerns faster, thus improving ...

Salesforce shares have extended their rally into a fourth session, this time with what could be their biggest one-day gain since May. The stock, up 5.5% in afternoon action Monday, was leading Dow ...

TechCrunch Disrupt 2024 has begun, with hundreds of speakers, hundreds of startups and exhibitors, plus thousands of ...

Shares of Salesforce Inc. were rallying sharply Friday, making the software company’s stock the top performer in the Dow Jones Industrial Average in afternoon trading, FactSet data show. The Dow was ...

Shopify set to report Q3 earnings with $0.28 EPS expected. Will SHOP's Salesforce market share gains and post-election ...

Unsure about your ABM platform's value? Learn the pitfalls, from high costs to cross-department challenges, and explore agile alternatives.

Concentrix, Salesforce and Omoda will demonstrate how CX technology is helping auto retailers transform the customer ...

Yours truly attended Salesforce's AI Equality Summit in downtown San Francisco. Steven Aquino . Salesforce on Monday ...

Over the past 15 or so years, Shopify Inc. has established itself as the go-to for mom-and-pop businesses looking to set up shop online. Now, in a dramatic shift, the Canadian company is targeting ...

“Built on Salesforce’s trusted ... It's been exciting to go live with our first agent, and we've seen a more than 40% increase in case resolution, outperforming our old bot.