AI is a powerful tool for customer experience solutions, and the results it can achieve relatively quickly are worth serious attention from any business interested in staying competitive. By Bruce von ...

There’s no doubt that Agentic AI will transform contact centres, writes Kevin McGachy, head of AI solutions at Sabio Group. What’s less clear – and rarely acknowledged head-on – is how much of that ...

Startek® was named the winner of a Silver Stevie® Award in the Customer Service Solution category in The 22nd Annual ...

The market cap of R Systems rose over ₹750 crore after announcing the strategic acquisition of Mangalore-based Novigo ...

We collected our favorite cars, supercars, and hypercars on display at this year's edition of The Quail, a Motorsports ...

Five9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, today announced a triple recognition from Metrigy in 2025: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), ...

Doubling the transistor count every two years and therefore cutting the price of a transistor in half because you can cram twice as many on a given area ...

The 8x8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally. The platform empowers CX and IT ...

Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller ...

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.