As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this ...

Beyond Taiwan, McDonald's has been prioritizing reusable packaging to limit plastic waste pollution in other countries. In ...

Target needs a hard reset on strategy, Wall Street believes. And new CEO Michael Fiddelke may not be the person to do it.

The US has plenty of casual dining restaurant chains, but some are falling from favor. In 2025, customers have found these ...

When you’re building a quick-service restaurant brand—or joining one as a franchisee—it’s easy to fall in love with the big ...

Silverback AI Chatbot has announced the rollout of an enhanced AI Agents framework, strengthening its position in the ...

Using AI-powered low-code, Scoot more than doubles the development speed of its internal communications application, ...