Vanessa Ribeiro only wanted a gym membership for a month. The Washington-based therapist went in-person to a Gold's Gym in the city and thought she avoided a monthly sign-up fee and the yearly ...

Whomever could untie the massive Gordian knot connecting an ox and cart, Greek legend has it, would rule all of Asia. Likewise, whomever can untangle the morass of people, process and technology to ...

Think an incoming pro-business federal government can take down the idea of Click to Cancel, which gives consumers the power to end subscriptions as easily as they signed up? Think again. At first ...

The Big Apple joins a growing number of jurisdictions adopting 'click to cancel' rules as the future of a federal standard remains unsettled.

The new rule change will require sellers to make it just as easy for consumers to cancel a subscription as it was for them to sign up in the first place. Federal regulators have just finalized a new ...

New York City enacts a click-to-cancel rule requiring businesses to enable single-click subscription cancellations after a federal version was struck down. On ...

A new Click-to-Cancel rule makes ending subscriptions easier and could help consumers recover unwanted charges. Here's what ...

New York will become the first city in the country to require that consumers be allowed to cancel subscriptions for streaming services and gym memberships in the way that they signed up. Known as ...

A difficult cancellation process may no longer be just a customer experience issue, it may be a compliance issue. New click-to-cancel requirements and heightened enforcement activity make now a good ...

Starting Thursday, New York’s new click-to-cancel rule goes into effect, requiring businesses to have a straightforward cancellation process for consumers in the same method they used to sign up. If ...

New York City has put the brakes on the practice of requiring phone calls or in-person store visits to cancel online subscription services, implementing a “click-to-cancel” rule on October 1 (local ...