Alton Locklear returned home from his latest Royal Caribbean cruise with a $16,000 diamond necklace he purchased on the ship. But all was not as it seemed. He says salespeople inside the Effy jewelry ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Ace Rent a Car at the Tampa airport blindsided Carla Lemker with a $1,400 repair bill after her last rental. Certain she hadn’t caused any damage to the vehicle, Lemker asked Ace for proof — and then ...

Norwegian Cruise Line recently denied boarding to a bewildered passenger in Tokyo — she says, solely because of her nationality. But the next day, NCL reversed course and told the woman she was ...

Frightening mid-air engine troubles caused a Swiss Air flight headed to Miami to return to Zurich last June. Michael and Marsha Kistler were on that flight — seated in premium economy. Just before the ...

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy earlier this year. I know because a friendly, self-proclaimed “man of God” called me last week, ...

Aurora Expeditions’ subsidiary Vantage Explorations just turned two years old. To celebrate this milestone, the cruise line has big news and a $2,500 booking bonus for cruisers. Here’s what’s next for ...

Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories ...

Norwegian Cruise Line passengers Shirley Russom and her friend Robert intended to sail to Alaska last May. Unfortunately, the weather had different plans for them. En route to the cruise, severe ...

If an AI scanner fails to identify pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer ...

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly ...