Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...

Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...

As we celebrate National Customer Service Week, it’s important to remember that exceptional customer experiences don’t happen by chance! Behind every smooth conversation is a foundation of planning, ...

Noetica is returning to Contact Centre Expo to call for closer collaboration between technology solution providers. Noetica’s message is to promote “best of breed” synergetic solutions, that will make ...

A new report from MIT Technology Review Insights, “The connected customer,” explores how leading organisations shift from AI potential to CX impact. Learn more about how to use the latest AI ...