Genesys Cloud CX Training | Optimizing Call Routing with Genesys Cloud CX
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Genesys Cloud CX Training | Optimizing Call Routing with Genesys Cloud CX
Welcome to our Genesys Cloud CX Training series! In this video, we focus on optimizing call routing to enhance your contact center's performance. Discover how to effectively use Genesys Cloud CX to streamline customer connections and improve service quality. 🔍 What You’ll Learn: Standard ACD: Understand how Standard Automatic Call ...
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